Cox Fleet SMS TERMS
Effective Date: 7/27/2026
IMPORTANT — READ CAREFULLY: These SMS/MMS/RCS/Text Messaging Terms (“SMS Terms”), available only to Cox Fleet account holders, supplement and form part of the Terms, which are incorporated herein by reference. All provisions of the Terms, including dispute resolution, limitations of liability, disclaimers, and other legal terms, apply to the Text Service except to the extent expressly modified by these SMS Terms.
1. Description of SMS/MMS/RCS/Text Messages
As part of Your use Cox Fleet services, Cox Fleet may send You transactional Text Messages to the mobile telephone number You provide and maintain as current in connection with Your account. These Text Messages are limited to communications directly related to Cox Fleet Product(s) and Services, including, but not limited to, notifications about scheduled appointments, service status, maintenance reminders, and similar non-marketing communications.
2. Consent to Receive Transactional Text Messages
By providing or confirming Your mobile telephone number to Cox Fleet at the point of account registration, through Your account settings, or through a separate form, checkbox, or other affirmative opt-in mechanism that clearly and conspicuously discloses that You are consenting to receive transactional Text Messages from Cox Fleet at the number provided, You expressly consent to receive transactional Text Messages from Cox Fleet at the mobile telephone number You have provided, including messages sent using an autodialer or automated text message technology, to the extent permitted by and in compliance with applicable law.
You represent and warrant that You are the subscriber or customary user of the mobile telephone number provided, are authorized to consent to receive Text Messages at that number, and that the consent provided is Your own and not on behalf of another individual without authorization. You agree to promptly update Your account information or notify Cox Fleet if Your mobile telephone number changes, is disconnected, or is reassigned, or if You are no longer the subscriber or customary user of that number. If Cox Fleet sends a Text Message to a mobile telephone number that has been reassigned to a new subscriber without prior notice from You, You acknowledge that Cox Fleet shall not be liable for such messages sent prior to receiving actual notice of the reassignment, provided that Cox Fleet uses commercially reasonable methods to identify and cease messaging reassigned numbers upon becoming aware of the reassignment. Cox Fleet may maintain records of Your consent and revocation as required to demonstrate compliance with applicable law.
3. Nature of Transactional Messages; No Marketing
The Text Messages sent under these SMS Terms are strictly transactional in nature and are limited to communications that facilitate, complete, or confirm a transaction or ongoing business relationship, or that provide information about Your Cox Fleet account. These Text Messages are not marketing, advertising, telemarketing, or promotional in nature. Cox Fleet will not send You marketing or promotional Text Messages under these SMS Terms without first obtaining Your separate, prior express written consent as required by applicable law.
4. Message Frequency and Charges
Message frequency will vary depending on Your account activity, account settings, and the number of notifications You have enabled or that are necessary to administer or secure Your account, and You may receive 5 or more Text Messages per day. Cox Fleet does not charge You for Text Messages sent under these SMS Terms; however, Standard carrier message and data rates may apply. You are solely responsible for any charges assessed by Your wireless carrier in connection with Text Messages You send or receive from Cox Fleet. Carriers are not liable for delayed or undelivered Text Messages. If You have any questions about Your text plan or data plan, contact Your wireless provider.
5. Opting Out
You may opt out of receiving transactional Text Messages at any time by replying “STOP” to any message You receive from Cox Fleet or by using any other opt-out method Cox Fleet makes available. After You send the SMS message “STOP,” Cox Fleet will send You one final SMS message to confirm that You have been unsubscribed. After that confirmation, You will no longer receive Text Messages from that Cox Automotive Brand at that mobile telephone number unless You re-enroll or otherwise provide renewed consent. To re-enroll, reply “JOIN” or sign up again. Cox Fleet will honor opt-out requests promptly and in accordance with applicable law. You acknowledge that opting out of Text Messages may limit or prevent Your access to certain Cox Fleet features or Product(s) that depend on those Text Messages, and Cox Fleet shall not be liable to You for any resulting inability to access Cox Fleet Product(s) or Services. Cox Fleet does not guarantee compatibility with all wireless devices, operating systems, or carrier networks, and shall not be liable for any failure of the Text Service resulting from carrier network issues, device incompatibility, or circumstances beyond Cox Fleet’s reasonable control.
6. Support and Help Instructions
If You are experiencing issues with the messaging program, reply “HELP” to any Text Message. For more assistance, call 844-663-5338 or email sr@coxautoinc.com
7. Wireless Carrier Requirements; Message Delivery
Delivery of Text Messages depends on effective transmission from Your wireless carrier and other third-party networks. Cox Fleet may suspend or terminate the Text Service, in whole or in part, temporarily or permanently, if required by law, carrier requirements, messaging provider requirements, or platform-security needs. The Text Service may not be available on all carriers or in all locations.
8. Privacy
Cox Fleet’s collection, use, and disclosure of information obtained through text messaging are governed by the Cox Fleet Privacy Statement, which You can review at this link: Privacy Notice. Cox Fleet may use information collected through the Text Service to provide, operate, maintain, secure, and improve the transactional messaging program and the Cox Fleet Product(s). Cox Fleet will not sell, rent, or share Your mobile telephone number or any information collected through the Text Service with third parties for their marketing purposes, except as required by law or as necessary to deliver the Text Messages described herein. For the avoidance of doubt, Cox Fleet does not share text messaging opt-in data, consent records, or related messaging data with any third parties, except with service providers, aggregators, or vendors that support the delivery of the Text Service and only to the extent necessary to provide such services.
9. Disclaimer of Warranties
Cox Fleet PROVIDES THE TEXT SERVICE AND TEXT MESSAGES ON AN “AS IS” AND “AS AVAILABLE” BASIS. Cox Fleet DOES NOT GUARANTEE THAT TEXT MESSAGES WILL BE DELIVERED SUCCESSFULLY, IN A TIMELY MANNER, SECURELY, OR WITHOUT ERROR. Cox Fleet AND ITS OWNERS, SHAREHOLDERS, SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, WITH RESPECT TO THE TEXT SERVICE AND TEXT MESSAGES.
10. Limitation of Liability
The limitations of liability contained in the Terms apply to the Text Service and are incorporated herein by reference.
11. Indemnification
You agree to defend, indemnify and hold harmless Cox Fleet, its owners, shareholders, subsidiaries, affiliates, officers, employees, agents, partners, licensors, messaging service providers, and wireless carriers and each of their respective successors and assigns from and against any and all claims, damages, losses, liabilities and costs, and expenses, including reasonable attorney’s fees, arising out of or relating to: (a) Your provision of an incorrect, outdated, disconnected, reassigned, or unauthorized mobile telephone number; (b) Your failure to update Your mobile telephone number; (c) Your violation of these SMS Terms or the Terms of Service; (d) Your breach of any representation, warranty or obligation in the SMS Terms; or (e) any claim that Text Messages sent to Your mobile telephone number at Your request or with Your consent violated any applicable law, except to the extent caused by Cox Fleet’s violation of applicable law.
12. Governing Law; Jurisdiction
These SMS Terms are governed by the Laws of the State of Georgia, without regard to conflict of laws principles. Any legal action shall be filed exclusively in a state or federal court in Fulton County, Georgia. You irrevocably consent to such forum and waive any objection to venue. EACH PARTY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE SMS TERMS. In any action to enforce these SMS Terms, the prevailing Party shall be entitled to recover its reasonable attorneys’ fees and costs.
13. Modifications
Cox Fleet reserves the right to modify these SMS Terms at any time by posting updated SMS Terms or otherwise providing notice where required by law. Material changes will be effective as stated in the updated SMS Terms or notice. Your continued use of Cox Fleet, continued participation in the Text Service, or receipt of Text Messages after any such modifications become effective constitutes Your acceptance of the revised SMS Terms. If You do not agree to the revised SMS Terms, You must stop using the Text Service and opt out of further transactional Text Messages as described above.