Resources

Ashley Ingle, a Customer Care Specialist and Towing Auditor Analyst with FleetNet America. Ashley works closely with FleetNet’s Service Provider Network. Her previous experience working for a towing company has been extremely helpful in establishing relationships with the various Service Providers, “When I communicate with them, they are happy I understand the process instead of simply following a protocol from a piece of paper. Establishing a relationship with these Service Providers is always beneficial, as it increases their willingness to collaborate with us.”

Dennis Fallon, from Superior Towing based in Chicago, IL identifies the thing that makes FleetNet America different than other companies that we work with is the personal relationships. Superior Towing has been a FleetNet Service Provider for 10 years and says the level of communication with FleetNet is second to none. If you are not doing business with FleetNet today… you should.

Sidney Howell, from Hunter Wrecker based in Charlotte, NC, describes their partnership with FleetNet as like being part of a close-knit family. Hunter has worked with FleetNet for almost 20 years and holds a prestigious position as a Select Service Provider in Fleetnet America’s Service Provider Network.  Their electronic integration with FleetNet streamlines dispatching and enables real-time…

Melinda Williams, a Dispatch Supervisor for Roadside at FleetNet America. One of Melinda’s highlights for 2023 has been the record hiring the company has experienced as she takes joy in leading, empowering, and helping colleagues succeed.

John Mitchell, a Senior Customer Care Specialist and National Towing Analyst within FleetNet America’s Roadside division. With nearly a decade of dedicated service at FleetNet, John proudly highlights one of his most significant accomplishments: successfully saving customers more than $200,000 through the tow auditing processes.

Emergency breakdown safety tips Emergency Breakdown Safety TipsEvery roadside breakdown results in lost time and money. When trucks and drivers are at a standstill, deliveries are delayed, fleets spend more time on a single job, and both parties lose production time. Additionally, driver and equipment safety can become a major concern. Properly training drivers on…

Managing Fleet Breakdowns Roadside breakdowns are inconvenient and can lead to unexpected downtime, delayed deliveries, and unhappy customers. When emergencies occur, it’s crucial to contact a repair service that can get you back on the road quickly and efficiently. FleetNet America is dedicated to reducing repair time and turning chaotic situations into order. Our goal…

At Fleet Services by Cox Automotive, we are driven by a relentless pursuit of excellence and safety. Our commitment to innovation and client-focused service has positioned us as leaders in Emergency Mobile Services (EMS). Here are five essential best practices designed to keep our technicians safe while delivering cutting-edge roadside assistance.  1. Maximize Visibility: Your…

In the demanding world of diesel technicians, safety is paramount—not just for the vehicles you service but also for your own well-being.

The fleets of tomorrow will look different than fleets today. Cox Automotive Mobility looked into the future of fleet industry to understand sentiment and adoption of emerging technologies as fleet operators begin to face more complex vehicle and management needs. Stay one step ahead of the industry by learning what to expect in the years…