Resources

Experiencing big rig breakdowns According to the Technology & Maintenance Council (TMC), tires are the cause of 53.5 percent of roadside breakdowns. However, tires aren’t the only contributor to truck problems. Other components like brakes, electrical systems and refrigeration units cause issues, too. Learn how each part can create disruptions and who to call for…

Should I Outsource My Fleet Maintenance? Rising maintenance costs, data analysis overload, and insufficient time for equipment upkeep are common challenges in fleet maintenance. As a trucking industry professional, you know the importance of keeping vehicles in peak condition. While some companies hire in-house teams, others opt for national maintenance providers. Here are four benefits…

Why Direct Communication Matters During Breakdowns Unscheduled repairs are one of the most challenging times for commercial fleet maintenance leaders. Clear, direct communication at the start of a breakdown can significantly minimize downtime. During the initial call, the service center specialist gathers crucial details to dispatch the right maintenance provider with the appropriate parts to…

FleetNet America connects electronically to their vendors and fleets to reduce downtime, improve accuracy, by sharing real-time data, increasing their efficiency, and speed decision-making to improve the customer experience. To learn more call FleetNet America at 877-559-9640.

Jacob Montgomery, an esteemed member of the FleetNet America team who holds the role of New Call/Follow Up Representative. As a newer member of the team, Jacob expresses gratitude for the tremendous support and guidance he has received from his colleagues that has allowed him to make a difference in the industry, “It means the world to be able to aid both truck drivers and business owners from an array of companies to ensure their fleets stay up and running and to make sure everything goes smoothly with their unfortunate vehicular situation whatever it may be!”

Wanda McCorkle, a valued member of the FleetNet America team serving as a dedicated representative for Roadside events. With nearly 12 years of dedicated service at FleetNet America, Wanda shares, “I find fulfillment in the daily operations, engaging with people, and, above all, being able to assist others.”
Let’s come together to recognize yet another outstanding individual on the FleetNet team. Your steadfast dedication, compassion, and energy is an inspiration.

Rhonda Buff, our esteemed Lead Business Services Specialist, has been an integral part of our organization since 2009 and plans to retire with us. Rhonda is the cornerstone of our front office, offering invaluable support to our executive team. When asked about her work, Rhonda enthusiastically states, “I love that I get to do something different to assist our organization on a daily basis.”

Jacob Davis, an esteemed member of the FleetNet America team who is a Coordinator for the Roadside team. Jacob finds great joy in his role as it allows him to connect with and assist people, “Knowing that our services play a crucial role in keeping numerous fleets operational gives me a sense of fulfillment. In the upcoming year, my goal is to extend my help to as many individuals as I can in 2024.”

Ashley Ingle, a Customer Care Specialist and Towing Auditor Analyst with FleetNet America. Ashley works closely with FleetNet’s Service Provider Network. Her previous experience working for a towing company has been extremely helpful in establishing relationships with the various Service Providers, “When I communicate with them, they are happy I understand the process instead of simply following a protocol from a piece of paper. Establishing a relationship with these Service Providers is always beneficial, as it increases their willingness to collaborate with us.”

Dennis Fallon, from Superior Towing based in Chicago, IL identifies the thing that makes FleetNet America different than other companies that we work with is the personal relationships. Superior Towing has been a FleetNet Service Provider for 10 years and says the level of communication with FleetNet is second to none. If you are not doing business with FleetNet today… you should.